If you want customers to hear about you, make something worth talking about.

The way you feel about giving money to good causes has a lot to do with the way you feel about money.

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

Skepticism doesn't help you hear.

Soon is not as good as now.

It's uncomfortable to challenge the status quo.

The thing is, the future happens. Every single day, like it or not. Sure, tomorrow is risky, frightening and in some way represents one step closer to the end. But it also brings with it the possibility of better and the chance to do something that matters.