If you measure it, it will improve.

If you're not willing to get your 'worst one ever' out of the way, how will you possibly do better than that?

Facts are irrelevant. What matters is what the consumer believes.

An organization filled with honest, motivated, connected, eager, learning, experimenting, ethical and driven people will always defeat the one that merely has talent. Every time.

I do not think you can get rid of the fear... but you can dance with it.

The only way to get what you're worth is to stand out, to exert emotional labor, to be seen as indispensable, and to produce interactions that organizations and people care deeply about.

Products that are remarkable get talked about.