The only thing worse than starting something and failing... is not starting something.

At least at first, the new thing is rarely as good as the old thing was. If you need the alternative to be better than the status quo from the very start, you'll never begin.

Nine years of experience is very different from one year of experience, nine times.

Persistent people are able to visualize the idea of light at the end of the tunnel when others can't see it

A one-hit wonder is a legend who stopped early.

Communication is the transfer of emotion.

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.