A customer is never out of warranty, even if his product is.

Too often, we don't give people the opportunity to fill in the blanks.

The only long-term motivation is self motivation. So hire people who are self motivated and get out of their way.

Successful people are the ones who are breaking the rules.

Set a goal, and in small, consistent steps, work to reach it. Get support from your peers when you start flagging. Repeat. You will change.

Anxiety is practising failure in advance. Anxiety is needless and imaginary. It's fear about fear, fear that means nothing.

The way I understand gifts is that the giver must make a sacrifice, create an uneven exchange, bring himself closer to the recipient, create change and do it all with the right spirit.