It's possible that your next frontier isn't to get more efficient, it's to get more brave.

Take the long way. Do the hard work, consistently and with generosity and transparency. And then you won't waste time doing it over.

What I mean by art is the human act of doing something that connects us to someone else

Waiting for perfect is never as smart as making progress.

When you walk around braced for impact, you're dramatically decreasing your chances. Your chances to avoid the outcome you fear, your chances to make a difference, and your chances to breathe and connect.

If your project or organization depends on knowing things that other people don't know (but could find out if they wanted to), your days are probably numbered. Ask a travel agent The alternative, while difficult, is obvious. Provide enough non-commodity service and customization that it doesn't matter if the ideas spread. In fact, it will help you when they do.

Faced with the opportunity to become the category of one, we almost always hesitate, almost always compromise, almost always dumb it down to play it a little bit safer