Too often, we don't give people the opportunity to fill in the blanks.

The joy of art is particularly sweet, though, because it carries with it the threat of rejection, of failure, and of missed connections. It's precisely the high-wire act of "this might not work" that makes original art worth doing.

The job is not your work; what you do with your heart and soul is the work.

The reason they want you to fit in... is that once you do, then they can ignore you.

Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they'd like to go. Every time we waste that opportunity, every page or sentence that doesn't do enough to advance the cause is waste.

The status quo is persistent and resistant. It exists because everyone wants it to. Everyone believes that what they've got is probably better than the risk and fear that come with change.

Understanding the mythology of your partner, your customer and your audience is far more important than watching the instant replay of what actually happened.