Fans, true fans, are hard to find and precious. Just a few can change everything. What they demand, though, is generosity and bravery.

You can be right or you can have empathy. You can't do both.

Persistence isn't using the same tactics over and over. Persistence is having the same goal over and over.

The good news is that more than ever, value accrues to those that show up, those that make a difference, those that do work that matters.

It's not about you, it's about the next person. The single best use of a business book is to help someone else. Sharing what you read, handing the book to a person who needs it... pushing those around you to get in sync and to take action-that's the main reason it's a book, not a video or a seminar. A book is a souvenir and a container and a motivator and an easily leveraged tool. Hoarding books makes them worth less, not more.

The secret of leadership is simple: Do what you believe in. Paint a picture of the future. Go there. People will follow.

Data is not useful until it becomes information.