Fans, true fans, are hard to find and precious. Just a few can change everything. What they demand, though, is generosity and bravery.

The reason business writing is horrible is that people are afraid. Afraid to say what they mean, because they might be criticized for it. Afraid to be misunderstood, to be accused of saying what they didn't mean, because they might be criticized for it.

The universal truth is beyond question-the only people who excel are those who have decided to do so.

Make a decision. It doesn't have to be a wise decision or a perfect one. Just make one.

Things that look like shortcuts are actually detours (disguised as less work).

The art of good decision making is looking forward to and celebrating the tradeoffs, not pretending they don't exist.

The first thing you do when you sit down at the computer: If you're an artist, a leader or someone seeking to make a difference, the first thing you do should be to lay tracks to accomplish your goals, not to hear how others have reacted/ responded/ insisted to what happened yesterday.