Don't save the canary. Fix the coal mine.

Trust is precious and easily wasted, and guessing is a lousy foundation for future progress.

Gratitude and opportunity create more of the same.

If you think your organization needs a bigger marketing budget, maybe you just need to be less average instead.

The only purpose of customer service is to change feelings.

Believe in what you do, because you may have to do it for a long time before it catches on.

Criticism comes to those who stand out.