Fear is the workout we give ourselves imagining what will happen if things don't work out. . . . Worry is our effort to imagine every possible way to avoid the outcome that is causing us fear, and failing that, to survive the thing that we fear if it comes to fruition.

A symptom of the revolution: When we state something is impossible in theory, but then change our minds when we discover that it is possible in practice.

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

Why waste a sentence saying nothing?

Permission marketing is marketing without interruptions.

The future of marketing is leadership

If it scares you, it might be a good thing to try.