The secret of leadership is simple: Do what you believe in. Paint a picture of the future. Go there. People will follow.

It's time to stop complying with the system and draw your own map. Stop settling for what's good enough and start creating art that matters.

Things that look like shortcuts are actually detours (disguised as less work).

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

Surprise comes from defying expectations.

You are not your resume, you are your work.