Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." -

If you take action, you will be judged. There's no way around it. The alternative, of course, is much safer. To be ignored. Up to you.

When in doubt, tell yourself the truth.

One way to work the system is to work the system. The other way is to refuse to work it.

The opposite of coherent is interesting.

Make enough mole hills, and eventually you will build a mountain.