Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

Facts are irrelevant. What matters is what the consumer believes.

The internet was supposed to homogenize everyone by connecting us all. Instead what it's allowed is silos of interest.

Bullhorns are overrated: having ten times as many Twitter followers generates approximately zero times as much value.

Do you believe in what you do? Every day? It turns out that belief happens to be a brilliant strategy.

Self sufficiency appears to be a worthy goal, but it's now impossible if you want to actually get anything done. All our productivity, leverage and insight comes from being part of a community, not apart from it. The goal, I think, is to figure out how to become more dependent, not less.

Persistence isn't using the same tactics over and over. Persistence is having the same goal over and over.