Change almost never fails because it's too early. It almost always fails because it's too late.

Make a decision. It doesn't have to be a wise decision or a perfect one. Just make one.

Flexible in the face of change, resilient in the face of confusion. All of these attributes are choices, not talents, and all of them are available to you.

Take the long way. Do the hard work, consistently and with generosity and transparency. And then you won't waste time doing it over.

How was your day? If your answer was "fine," then I don't think you were leading.

Don't have any meetings about your web strategy. Just do stuff. First you have to fail, then you can improve.

I have something to say. I know how to do something. I’m doing it. If you want me to do it with you, raise your hand.