Faith in yourself, in your friends, in your colleagues and most of all, faith in your ability to impact our future is the best strategy I know.

The sooner we realize that the world has changed, the sooner we can accept it and make something of what we've got. Whining isn't a scalable solution.

The only path to amazing runs directly through not-yet-amazing

The only purpose of customer service is to change feelings.

The minute there's a map, there is no art. Paint by numbers is not art. Paint by numbers is a mechanical activity.

Criticism comes to those who stand out.

Leadership is scarce because few people are willing to go through the discomfort required to lead.