Lack of resources (payroll), time and competing priorities are why so many nonprofits haven't done well. It's that simple.

Human beings, thanks to culture and genetics, are inclined to be pessimistic, fearful, skeptical and believers in conspiracy theories. We also don't like change.

Understanding the mythology of your partner, your customer and your audience is far more important than watching the instant replay of what actually happened.

If you want customers to hear about you, make something worth talking about.

The problem with the race to the bottom is that you might win

Life is like skiing. Just like skiing, the goal is not to get to the bottom of the hill. It's to have a bunch of good runs before the sun sets.

Blaming the system is soothing because it lets you off the hook. But when the system is broken, we wonder why you were relying in the system in the first place.