Listen to your fear but don't obey it.

Perfect can't possibly be the goal, we're left with generous, important and human instead.

Most people don't see that they have options beyond what society tells them to do. That's the biggest problem. They honestly believe that compliance is the shortcut to success.

The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.

The sooner we realize that the world has changed, the sooner we can accept it and make something of what we've got. Whining isn't a scalable solution.

The most successful givers aren’t doing it because they’re being told to. They do it because doing it is fun. It gives them joy.

If you work in an urgent-only culture, the only solution is to make the right things urgent.