Everyone will think it's stupid!" "Everyone says it's impossible." Guess what? Everyone works in the balloon factory and everyone is wrong.

The devil doesn't need an advocate. The brave need supporters, not critics

Fitting in is a short-term strategy that gets you nowhere. Standing out is a long-term strategy that takes guts and produces results.

A business owner is the boss, but it's a job, a place that is stable and profitable. An entrepreneur is an artist of sorts, throwing his/herself into impossible situations and seeking out problems that require heart and guts to solve. Both are fine, but choose.

The only purpose of customer service is to change feelings.

Before you promise to change the world, it makes sense to do the hard work of changing your neighborhood.

Marketers have to move upstream now. We have to stop being the last step in the process and start being the first step.