We don't need more stuff, we need more humanity.

More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

There's no correlation between how good your idea is and how likely your organization will be to embrace it.

What people are afraid of isn't failure. It's blame. Criticism.

It always feels too soon to leap. But you have to. Because that's the moment between you and remarkable.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

If you measure it, it will improve.