Nine years of experience is very different from one year of experience, nine times.

Anyone who says failure is not an option has also ruled out innovation.

Go ahead, do something impossible.

Content marketing is the only marketing left

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

The only purpose of starting is to finish

Surprise and delight and connection are remarkable.