Nine years of experience is very different from one year of experience, nine times.

Everyone has failed, everyone has misspoken, everyone has meant well but done the wrong thing. Your favorite restaurants, cafes and books have all gotten a one-star review along the way. No brand is perfect, no individual can pretend to be either. Perfect can't possibly be the goal, we're left with generous, important and human instead.

Dreams are difficult to build and easy to destroy.

Being aware of your fear is smart. Overcoming it is the mark of a successful person.

More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

I see things differently when I'm focused on opening doors for other people, and more often than not, my doors are opened as well.

If you speak up online and your ideas have currency, people are going to show up and want to connect with you. What we need more of are people with the guts and emotional labour to do this. The greatest shortage in today's society is an instinct to produce.