The Cul-de-Sac ( French for "dead end" ) ... is a situation where you work and work and work and nothing much changes

The only thing worse than starting something and failing... is not starting something.

Choose your customers, choose your future.

No, everything is not going to be okay. It never is. It isn't okay now. Change, by definition, changes things

Personalizatio n wasn't supposed to be a cleverly veiled way to chase prospects around the web, showing them the same spammy ad for the same lame stuff as everyone else sees. No, it is a chance to differentiate at a human scale, to use behavior as the most important clue about what people want and more important, what they need.

When we intentionally seek out the difficult tasks, we're much more likely to actually create value.

We’ve been trained to prefer being right to learning something, to prefer passing the test to making a difference, and most of all, to prefer fitting in with the right people, the people with economic power. Now it’s your turn to stand up and stand out.