Being a leader gives you charisma. If you look and study the leaders who have succeeded, that's where charisma comes from, from the leading.

I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.

The key to success is to find a way to stand out--to be the purple cow in a field of monochrome Holsteins.

The danger of the Web is that you can go from idea to public announcement in under ten minutes.

Risking the appearance of weakness takes strength. And the market knows it.

More process, less innovation. More operations, less innovation. More management, less innovation. More entrepreneurs, more innovation.

More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.