I think art is the ability to change people with your work, to see things as they are and then create stories, images, and interactions that change the marketplace.

At the age of four, you were an artist. And at seven, you were a poet.

That's your opportunity - to approach your work in a way that generates unique learning and interactions that are worth sharing.

I've never once met a successful blogger who questioned the personal value of what she did.

Conversations among the members of your marketplace happen whether you like it or not. Good marketing encourages the right sort of conversations.

The only purpose of customer service is to change feelings.

...treasure what it means to do a day's work. It's our one and only chance to do something productive today, and it's certainly not available to someone merely because he is the high bidder. A day's work is your chance to do art, to create a gift, to do something that matters. As your work gets better and your art becomes more important, competition for your gifts will increase and you'll discover that you can be choosier about whom you give them to.