In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

Art changes posture and posture changes innocent bystanders.

Before you tell yourself you have no right to invent this or improve that, remind yourself that the person before you had no right either, but did it anyway.

I think that the economics of book publishing favor hits with long book runs. You make all your money on the last bunch of books, not the first.

Following the well-lit path, offers little in the way of magic.

Decide, before you start, that you're going to change three things about what you do all day at work. Then, as you're reading, find the three things and do it. The goal of the reading, then, isn't to persuade you to change, it's to help you choose what to change.

Everyone we interact with is changed forever. The only questions are: How will they be different (and how different will they be), and how will we be different (and how different will we be) as a result?