Be genuine. Be remarkable. Be worth connecting with.

Great boss is challenging people in the right way. Leading, not managing. Supporting them by giving them both a platform they can count on and expectations they can stretch for.

Art changes posture and posture changes innocent bystanders.

Data is not useful until it becomes information.

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

The job isn't to catch up to the status quo; the job is to invent the status quo.

You market when you hire and when you fire. You market when you call tech support, and you market every time you send a memo.