The media wants overnight successes (so they have someone to tear down). Ignore them. Ignore the early adopter critics that never have enough to play with. Ignore your investors that want proven tactics and predictable instant results. Listen instead to your real customers, to your vision and make something for the long haul. Because that's how long it's going to take, guys.

The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.

People rarely buy what they need. They buy what they want.

Set a goal, and in small, consistent steps, work to reach it. Get support from your peers when you start flagging. Repeat. You will change.

Who gets to decide what you want?

Attention is a bit like real estate, in that they're not making any more of it. Unlike real estate, though, it keeps going up in value.

The most successful givers aren’t doing it because they’re being told to. They do it because doing it is fun. It gives them joy.