Personalizatio n wasn't supposed to be a cleverly veiled way to chase prospects around the web, showing them the same spammy ad for the same lame stuff as everyone else sees. No, it is a chance to differentiate at a human scale, to use behavior as the most important clue about what people want and more important, what they need.

I think if your goal is for everything to be okay, that's a mistake. To achieve that goal, the only obstacle you'd have to face tomorrow is to eliminate all risk ... I've made the decision that I'm never trying to make everything okay. I'm trying for there to be more loose ends, not fewer loose ends.

When you are trusted because you care, it's quite likely the revenue will take care of itself

I see things differently when I'm focused on opening doors for other people, and more often than not, my doors are opened as well.

We don't need more stuff, we need more humanity.

Not changing your strategy merely because you're used to the one you have now is a lousy strategy.

Leadership is a choice. It's the choice not to do nothing.