Evolution is the most popular way we have for dealing with change.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

You don't become indispensable merely because you are different. But the only way to become indispensable is to be different. That's because if you're the same, so are plenty of other people.

Isn't the drawing board the place where all the best work happens? It's not a bad thing to go back there. It's the entire point.

The problem with competition is that it takes away the requirement to set your own path, to invent your own method, to find a new way.

More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

You can't control other people, and giving them the power to decide if you will continue to produce good work is foolish.