One bad review doesn't ruin my day because I realize what a badge of honor it is to get a bit of criticism at all.

So much easier to aim for the smallest possible audience, not the largest, to build long-term value among a trusted, delighted tribe, to create work that matters and stands the test of time.

'How was your day?' is a question that matters a lot more than it seems.

... outsiders are way more likely to approach your organization with fabulous projects if they think they're likely to both get a good reception and succeed when they get to market.

The cost of being wrong is less than the cost of doing nothing.

The future of publishing is about having connections to readers and the knowledge of what those readers want.

You can listen to what people say, sure. But you will be far more effective if you listen to what people do.