There's no shortage of great ideas. There's a shortage of execution.

The art of good decision making is looking forward to and celebrating the tradeoffs, not pretending they don't exist.

The real power of tribes has nothing to do with the Internet and everything to do with people.

The easier it is to quantify, the less it's worth.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

Empathy requires something extremely difficult: accepting the fact that we are not and never will be in the other person's shoes. There's no rational, universal course because individuals have different goals, different worldviews and different experiences.

A dialogue leads to connection, which leads to trust which leads to engagement