It's not about you, it's about the next person. The single best use of a business book is to help someone else. Sharing what you read, handing the book to a person who needs it... pushing those around you to get in sync and to take action-that's the main reason it's a book, not a video or a seminar. A book is a souvenir and a container and a motivator and an easily leveraged tool. Hoarding books makes them worth less, not more.

Surprise and delight and connection are remarkable.

If I fail more than you do, I win.

A customer is never out of warranty, even if his product is.

Getting picked is fine if it happens to you. But it's not a plan. It's a version of waiting and hoping.

The way you feel about giving money to good causes has a lot to do with the way you feel about money.

I wonder if real art comes when you build the thing that they don't have a prize for yet.