We have little choice but to move beyond quality and seek remarkable, connected, and new. Remarkable, as you've already figured out, demands initiative.

Cheap is the last refuge of a product developer or marketer who is out of great ideas.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The challenge of our time is to find a journey worthy of your heart and your soul.

Confusion sets in when you're not sure if your product or service is bought or sold, or worse, if you are a salesperson just waiting for people to buy.

Deadlines have a lousy name. Call them live-lines instead. That´t what they are.

Leadership, on the other hand, is about creating change you believe in.