Isn't the drawing board the place where all the best work happens? It's not a bad thing to go back there. It's the entire point.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

It's almost impossible to have fun playing ping pong with someone who doesn't care, won't try or isn't any good.

The most successful givers aren’t doing it because they’re being told to. They do it because doing it is fun. It gives them joy.

My new favorite word is 'awkward.'...Th e reason we need to be in search of awkward is that awkward is the barrier between us and excellence, between where we are and the remarkable. If it were easy, everyone would have done it already, and it wouldn't be worth the effort.

If you're not the best in the world at what you do, then you have to get better.

The challenge with being an initiator of projects is that you are never, ever done.