Taking delight in the journey takes confidence. It pushes the envelope of design.

The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.

That's why there's lots and lots of kinds of hot sauces, and not so many kinds of mustard. Not because it's hard to make interesting mustard - you could make interesting mustard - but people don't, because no one's obsessed with it, and thus no one tells their friends.

It's more important that you be passionate about what you do all day than it is to be passionate about the product that is being sold.

If you're not the best in the world at what you do, then you have to get better.

Blaming the system is soothing because it lets you off the hook. But when the system is broken, we wonder why you were relying in the system in the first place.

Desire can't be sated, because if it is, the longing disappears and then we've failed, because desire is the state we seek.