While you may have made money doing something a certain way yesterday, there's no reason to believe you'll succeed at it tomorrow.

Market-driven design builds the success of the product's marketing into the product itself.

The only purpose of customer service is to change feelings.

If failure is not an option, neither is success. Innovation is just repeated failure till you come up with something that works.

Solving problems—actually solving them, not just claiming you do—solving perceived, urgent problems, is a surefire way to get the world to beat a path to your door.

You are not your resume, you are your work.

Art...is the intentional act of using your humanity to create a change in another person...Passion is caring enough about your art that you will do almost anything to give it away, to make it a gift, to change people.