Good ideas come from bad ideas, but only if there are enough of them.

Isn't the drawing board the place where all the best work happens? It's not a bad thing to go back there. It's the entire point.

Average feels safe but it's not. It's invisible.

You can be right or you can have empathy. You can't do both.

So by giving people a tool that they can share and benefit from, it's a form of media that isn't controlled by Rupert Murdoch or the guys at Viacom. It is a form of media that is earned every single time it spreads.

Decide, before you start, that you're going to change three things about what you do all day at work. Then, as you're reading, find the three things and do it. The goal of the reading, then, isn't to persuade you to change, it's to help you choose what to change.

Here's the fascinating part, call it the golden shoulder: We have no idea in advance who the great contributors are going to be. We know that there's a huge cohort of people struggling outside the boundaries of the curated, selected few, but we don't know who they are.