Make more decisions. That's the only way to get better at it.

As soon as we associate reading with a test, we've missed the point.

Decide, before you start, that you're going to change three things about what you do all day at work. Then, as you're reading, find the three things and do it. The goal of the reading, then, isn't to persuade you to change, it's to help you choose what to change.

Today, not starting is far, far worse than being wrong. If you start, you've got a shot at evolving and adjusting to turn your wrong into a right. But if you don't start, you never get a chance.

Empathy requires something extremely difficult: accepting the fact that we are not and never will be in the other person's shoes. There's no rational, universal course because individuals have different goals, different worldviews and different experiences.

You don't have to settle for the status quo, for being good enough, for getting by, for working all night.

Just saying yes because you can't bear the short-term pain of saying no is not going to help you do the work.