Many people believe that great designers get great clients. It's the other way around.

One way to sell a consumer something in the future is simply to get his or her permission in advance.

Getting picked is fine if it happens to you. But it's not a plan. It's a version of waiting and hoping.

When your art fails, make better art.

I learned that a long walk and calm conversation are an incredible combination if you want to build a bridge.

A bully is playing a game, one that he or she enjoys and needs. You're welcome to play this game if it makes you happy, but for most people, it will make you miserable.

Surprise and delight and connection are remarkable.