One key to learning and success is the willingness to try something new, and feel momentarily incompetent.

I have something to say. I know how to do something. I’m doing it. If you want me to do it with you, raise your hand.

If it's work, we try to figure out how to do less, If it's art, we try to figure out how to do more

Do the emotional labor of working on things that others fear.

The reason social media is so difficult for most organizations: It’s a process, not an event.

Decide, before you start, that you're going to change three things about what you do all day at work. Then, as you're reading, find the three things and do it. The goal of the reading, then, isn't to persuade you to change, it's to help you choose what to change.

Think big. Start small.