The future isn't so much about absorbing or tolerating change, it's about making change.

In fact, most of the time, people with similar information, similar beliefs and similar apparent choices will choose similar actions. So if you want to know why someone does what they do, start with what they know, what they believe and where they came from. Dismissing actions we don't admire merely because we don't care enough to have empathy is rarely going to help us make the change we seek. It doesn't help us understand, and it creates a gulf that drives us apart.

I see things differently when I'm focused on opening doors for other people, and more often than not, my doors are opened as well.

The internet has opened the door for millions of businesses to do things differently, because there are other assets now, assets that can transcend location. Your permission to talk to customers, your reputation, your unique products-you can build a business around them online.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

If it scares you, it might be a good thing to try.

Risking the appearance of weakness takes strength. And the market knows it.