Shame must be accepted to be effective.

If you don't require the journey to be easy or comfortable or safe, you can change the world.

We're better in the rearview mirror than we are at predicting - 'cause you're never going to be right every time. You can handicap it. You can point to certain elements that make it work, and many of those elements come straight out of epidemiology, right?

Just about anything worth doing is worth doing better.

Understanding the mythology of your partner, your customer and your audience is far more important than watching the instant replay of what actually happened.

Optimism is the most important human trait, because it allows us to evolve our ideas, to improve our situation, and to hope for a better tomorrow.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.