By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The only way to get what you're worth is to stand out, to exert emotional labor, to be seen as indispensable, and to produce interactions that organizations and people care deeply about.

You can't lose. Go, go, go!

The problem with words is that they easily lose their meaning. Say something often enough and it becomes a tic, not an expression of how you actually feel. Not only that, but words rarely change things. Actions do.

We don't need to be taught to make art, but sometimes we need permission to do so. Following instructions is overrated.

Positive thinking doesn't guarantee results, all it offers is something better than negative thinking.

We are leaving the industrial economy and entering the connection economy.