By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

One way to work the system is to work the system. The other way is to refuse to work it.

The problem with requiring people to be loud and angry to get things done is that you're now surrounded by people who are loud and angry.

The market and the consumer and idea trump the system.

When kids grow up wanting to be you, you matter.

Don’t do it because it’s your job, do it because you can.

Think big. Start small.