The definition of a revolution: it destroys the perfect and enables the impossible.

You can be right or you can have empathy. You can't do both.

It turns out that the people who like their jobs the most are also the ones who are doing the best work, making the greatest impact, and changing the most.

The problem with working with a coach isn't that we don't know what to do. The real problem is that we don't want to change our mind.

My best advice: win little battles. Get in the habit of winning, of shipping, of having customers that can't live without you. Once you've demonstrated you know how to do the art, then go after the windmills.

Incrementalism ceases to be a good strategy when there's a cliff on the route.

Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again