Persistent people are able to visualize the idea of light at the end of the tunnel when others can't see it

The challenge is simple: Quitting when you hit the Dip is a bad idea. If the journey you started was worth doing, then quitting when you hit the Dip just wastes the time you’ve already invested. Quit in the Dip often enough and you’ll find yourself becoming a serial quitter, starting many things but accomplishing little. Simple: If you can’t make it through the Dip, don’t start. If you can embrace that simple rule, you’ll be a lot choosier about which journeys you start.

Excellence isn't about meeting the spec, it's about setting the spec.

A dialogue leads to connection, which leads to trust which leads to engagement

Whining isn't a scalable solution.

Every single important thing we do is something we didn't use to be good at, and in fact, might be something we used to fear.

The problem with holding a grudge is that your hands are then too full to hold onto anything else. It might be the competition or a technology or the lousy things that someone did a decade ago. None of it is going to get better as a result of revisiting the grudge.