Just imagine how much you'd get done if you stopped actively sabotaging your own work.

Being charismatic doesn't make you a leader. Being a leader makes you charismatic.

One bad review doesn't ruin my day because I realize what a badge of honor it is to get a bit of criticism at all.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Fundamentalist is a person who considers whether a fact is acceptable to their faith before they explore it. As opposed to a curious person who explores first and then considers whether or not they want to accept the ramifications.

I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.

The less people know, the more they yell.