I've been dogmatic to use myself as a case study.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

Too many people write books because they want to be a New York Times best-seller. They want the glory and the fame.

Studies show that over 80 percent of Americans do not have their dream job. If more knew how to build organizations that inspire, we could live in a world in which that statistic was the reverse - a world in which over 80 percent of people loved their jobs. People who love going to work are more productive and more creative. They go home happier and have happier families. They treat their colleagues and clients and customers better. Inspired employees make for stronger companies and stronger economies.

I never imagined I'd be working with government, or military or politicians or big companies. None of this stuff I'm doing was on any business plan anywhere ever.

One of the best paradoxes of leadership is a leader's need to be both stubborn and open-minded. A leader must insist on sticking to the vision and stay on course to the destination. But he must be open-minded during the process.

Leadership is not a rank or a position, it is a choice - a choice to look after the person to the left of us & the person to the right of us.