I've been dogmatic to use myself as a case study.

Bad leaders believe that they have to project control at all times.

What's important to me is that I put messages out, whether it's a TED talk, whether it's a book.

Some in management positions operate as if they are in a tree of monkeys. They make sure that everyone at the top of the tree looking down sees only smiles. But all too often, those at the bottom looking up see only asses.

Great leaders don't blame the tools they are given. Great leaders work to sharpen them.

I think most people are inherently interested in how their brain works, in what makes them tick.

We must all try to empathize before we criticize. Ask someone what's wrong before telling them they are wrong.