Life changes for the better when we realize that we don't have to know everything and we don't have to pretend we do.

We live in times of high stress. Messages that are simple, messages that are inspiring, messages that are life-affirming, are a welcome break from our real lives.

What I thought I developed all of those years ago was a pattern to understand communication.

If our leaders are to enjoy the trappings of their position in the hierarchy, then we expect them to offer us protection. The problem is, for many of the overpaid leaders, we know that they took the money and perks and didn’t offer protection to their people. In some cases, they even sacrificed their people to protect or boost their own interests. This is what so viscerally offends us. We only accuse them of greed and excess when we feel they have violated the very definition of what it means to be a leader.

A leader is the one who speaks last and acts first.

Start with why. And work really hard to make sure you're consistent.

Customers will never love a company until its employees love it first.