A parent does not do everything for their kid. A parent that does everything for their kid produces a kid with no self-confidence.

I'm a messenger. I'm one piece of a giant jigsaw puzzle.

Customers will never love a company until its employees love it first.

Value is not determined by those who set the price. Value is determined by those who choose to pay it.

Trust emerges when we have a sense that another person or organization is driven by things other than their own self-gain.

All the great organizations in the world, all have a sense of why that organization does what it does.

More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.