I never imagined working with CEOs, congressmen or the military, yet I make regular visits to the Pentagon, stop by the Capitol now and then and sit down with leaders of all kinds of companies.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Curiosity is essential for progress. Only when we look to worlds beyond our own can we really know if there's room for improvement.

Pushing yourself to be the best is unsustainable. Simply push yourself to be better than the day before.

Following takes why. Transactions take what. It has to be real. It has to be the same for writing a book.

A leader's job is not to do the work for others; it's to help others figure out how to do it themselves, to get things done and to succeed beyond what they thought possible.

Authenticity is more than speaking; Authenticity is also about doing. Every decision we make says something about who we are.