There is a difference between giving directions and giving direction.

Great leaders are willing to sacrifice the numbers to save the people. Poor leaders sacrifice the people to save the numbers.

The next time someone starts listing all the reasons an idea won't work or can't happen, ask them to give 3 reasons it can.

Truly human leadership protects an organization from the internal rivalries that can shatter a culture. When we have to protect ourselves from each other, the whole organization suffers. But when trust and cooperation thrive internally, we pull together and the organization grows stronger as a result.

Pilots have their names painted just beneath the canopy of their aircraft. This gives the pilot a sense of ownership for his or her jet. What's more, like cars, each aircraft has its own personality, so it's important for a pilot to get to know and love his aircraft.

Good marketing offers us a view of the world. Bad marketing offers us a product to buy.

Bad leaders believe that they have to project control at all times.