You have to be careful what you think you know.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

A leader, first and foremost, is human. Only when we have the strength to show our vulnerability can we truly lead.

Words may inspire but only action creates change.

I'm interested in the left side of the Bell Curve.

When we can communicate from the inside out, we're talking directly to the part of the brain that controls behavior, and then we allow people to rationalize it with the tangible things we say and do. This is where gut decisions come from.

I don't consider myself an expert in the why. I don't consider myself an expert in leadership. I consider myself a student of leadership and I consider myself a student of the why. I'm constantly learning and I'm constantly looking for opportunities where it it will fail.