Leadership is not about being a nice person or not a nice person.
Those who lead inspire us Whether they are individuals or organizations, we follow those who lead not because we have to but because we want to.
Progress is more important than perfection.
If we were good at everything we would have no need for each other.
You have to have a patience for relationships.
I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.